Privacy Policy

1. Introduction

Welcome to **Zuvany** ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our **AI Smart Card platform** and related services.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information in three main ways:

A. Information Provided by Users (You, the Business/Customer)

• **Account Data:** Name, email address, phone number, company name, billing information, and password.
• **Configuration Data:** CRM integration keys (e.g., for Google Sheet, Zoho), calendar/booking links, and channel credentials (e.g., WhatsApp API keys).

B. Content Data (Used for AI Training)

This data is specifically provided by you to train the **AI Smart Card** to answer questions about your business:

• **Website Content:** Data scraped from the URLs you provide.
• **Uploaded Documents:** Text, PDFs, and other files you upload for the AI's knowledge base.
• **User-Defined Content:** Custom answers, instructions, and guardrails you set for the AI.

C. End-User Data (Collected by the Smart Card)

This data is collected by your deployed **AI Smart Card** when a visitor (an "End-User") interacts with it on your website or messaging channels (WhatsApp, Instagram, etc.):

• **Lead Information:** Name, email address, phone number, and any other qualifying information requested by your Smart Card configuration.
• **Conversation History:** Transcripts of chats between the End-User and the Smart Card.
• **Booking Data:** Meeting time, date, and calendar ID from booked demos.
• **Technical Data:** IP address, device type, browser information, and referral source.

3. How We Use Information

We use the collected information for various purposes, including:

• **To Provide the Service:** To operate, maintain, and provide all features of the Zuvany platform, including generating and hosting your AI Smart Card.
• **AI Training:** The **Content Data** is strictly used to train your specific Smart Card instance to be accurate and relevant to your business.
• **Lead Syncing:** To transfer End-User data (leads) into your designated CRM (e.g., Google Sheets, Zoho, HubSpot).
• **Improvement:** To monitor and analyze usage and activity to improve our Service and develop new features.
• **Communication:** To send you service updates, technical notices, security alerts, and support messages.
• **Marketing:** To send you promotional communications about Zuvany. (You can opt-out at any time.)

4. How We Share Information

We do not rent or sell your Personal Information to third parties outside Zuvany without your consent, except as noted in this Policy:

• **With Your Integrations:** We share End-User data with your third-party systems (CRMs, Calendars) only as directed by your configuration.
• **With Service Providers:** We share data with third-party vendors, consultants, and service providers (e.g., hosting, payment processors) who need access to perform services on our behalf.
• **Legal Requirements:** If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your Personal Information, including encryption and strict access controls. However, no security system is impenetrable, and we cannot guarantee the security of our servers 100%.

6. Data Processing and International Compliance

• **Data Location:** Data is processed and stored on servers located in the United States.
• **GDPR (EU/EEA Users):** We process your data based on contractual necessity, legitimate interests. You have the right to access, rectify, or erase your data.

7. Your Choices and Rights

You have certain rights regarding your data:

• **Access & Correction:** You can review and change your account information by logging into the platform.
• **Opting Out of Marketing:** You can unsubscribe from our marketing emails via the "unsubscribe" link in the email.
• **Data Retention:** We retain your account data for as long as your account is active or as needed to provide you services.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• **Email:** ameen@zuvany.com
• **Address:** Talrop's Techies Park at LVHS Pothencode, Kerala 695584